Health is complicated. We’ve got answers.

The modern take on health treatments for a happier you. Gone are the days of in-person visits, exposure to sick patients, and long lines at the pharmacy. UpScript has the treatments you need with online medical providers here to get you feeling fantastic, faster than ever. Start by telling us about yourself, and speak with a medical provider from the comfort of your own home.

COVID-19 is caused by a virus called a coronavirus. You can get COVID-19 through close contact with another person who has the virus.

COVID-19 illnesses have ranged from very mild-to-severe, including illness resulting in death. While information so far suggests that most COVID-19 illness is mild, serious illness can happen and may cause some of your other medical conditions to become worse. Older people and people of all ages with severe, long lasting (chronic) medical conditions like heart disease, lung disease, and diabetes, for example seem to be at higher risk of being hospitalized for COVID-19.

1. Register – Set up an account by providing your name, email, and password.
2. Complete medical intake form – Answer a few medical questions to receive COVID care and find out if a prescription treatment is right for you.
3. Schedule and pay for your telehealth visit – Schedule a telehealth appointment and provide payment information.
4. Meet with a medical provider – Conduct a telehealth consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical intake form to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our licensed telehealth providers will conduct an online telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between a telehealth provider and patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state, you may speak with a provider over the phone or via a video (or audio) call on our platform.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of medical providers who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click “Begin Scheduled Visit.” Once you have logged in, you will be in the waiting room until the telehealth provider initiates the visit. In some cases, you may receive a call from 480-707-4556. The telehealth provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

OFFICE HOURS FOR AUDIO CONSULTS:
Monday – Sunday 6 AM – 11:59 PM ET

If your state requires a video consultation, we will direct you to schedule a brief visit with one of their medical providers. Our site uses secure, private, high-quality streaming video between you and their licensed providers. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of telehealth providers who are licensed in your state.

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the provider initiates the visit. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

OFFICE HOURS FOR VIDEO CONSULTS:
Monday – Sunday 6 AM – 11:59 PM ET

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

A telehealth visit with a medical expert costs $35.

We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and health savings account (HSA) cards.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

CovidHelpNow or UpScript will appear on your credit card statement. If you have any questions, please call (800) 496-9944.

No. We are happy to accept HSA and FSA to help cover consultation costs, but at this time we are not accepting insurance.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the healthcare provider directly.

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

In most cases, you’ll be able to schedule an appointment and be seen virtually by a healthcare provider within 15 minutes.

It’s up to you. If you aren’t sure what’s bothering you, an in-person doctor’s visit could help. Your respiratory provider can discuss your symptoms and examine you in person. Plus, they can do any necessary tests right then and there. On the other hand, a telehealth provider can talk to you about your respiratory symptoms and can recommend any testing. If you’ve already tested positive for COVID-19, they can give you advice on treatment options and can likely give you a new prescription right away, if eligible.

You may help someone book their appointment, but that person will still need to be present during the virtual visit.

Not necessarily. You’ll just need to complete a medical intake form and have your computer or phone ready for the virtual appointment. You also may want to have your FSA or HSA info ready (if you have either type of account) as you can use those funds towards payment.

You do not need an existing prescription. One of our licensed Prescribers will review your medical history to determine which treatment is appropriate for you.

Yes, Patient Support can help with finding a provider, booking an appointment, or managing your account via a phone call.

Note: Visit the Patient Support page for hours of operations and contact information.

CovidHelpNow.com is available in all 50 states and the District of Columbia.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa Medical Board: Here

File a complaint with Kentucky Medical Board: Here

File a complaint with Maine Medical Board: Here

File a complaint with Maryland Medical Board: Here

File a complaint with Rhode Island Medical Board: Here

File a complaint with Texas Medical Board: Here

File a complaint with Vermont Medical Board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.